Sheltered Housing

ACHA serves a wide range of tenants, which is how we know that everyone has different needs and expectations when it comes to housing. Our sheltered housing offers an environment where tenants have access to a variety of services as well as a supportive community, allowing individuals the independence they need to live life on their own terms.

What to Expect

Our sheltered housing tenants have the following benefits:

A Personal Alarm
All of our homes have an alarm system installed, connected to our emergency call handling service. This is available 24 hours a day, seven days a week.

Community Support Assistance
Most of our sites have staff available every day who can work with you to help create a personal support plan to assist you in living independently. Staff can also liaise with family members and other agencies on your behalf. More information on which housing has these facilities can be found in our housing options leaflet.

Security and Communal Facilities
Our properties have a secure entry system, with many of them also having communal areas including a laundry room, and guest rooms that visitors can book to stay in. More information on which housing has these facilities can be found in our housing options leaflet.

A Community Around You
Activities are often arranged for tenants to socialise in communal lounges or nearby. Fortnightly coffee mornings, monthly lunches, and neighbours who look out for each other.

What Sheltered Housing Doesn’t Include

Sheltered housing is not a care home, and it is important to understand what our service does and does not cover before you apply.

Our Community Support Assistants are not able to:

• provide personal care, make meals, or collect shopping or prescriptions
• administer medications or provide medical care
• assist with door entry: all properties have a key safe outside
• manage your personal finances

If you need support in any of these areas, we will do our best to point you in the right direction. We can signpost you to other agencies who can help, and ACHA’s Welfare Rights Service is available to carry out a free benefit check if finances are a concern.

Service charges may apply. For details of this, or if you require more information, please contact us on 0800 028 2755 or email achacustomerservicecentre@acha.co.uk

ACHA has sheltered housing in the following locations:

Complex	Address	Phone Number
Caledonia Court, Ardrishaig	West Bank Rd, Ardrishaig, Lochgilphead PA30 8HU	01546 603275
Chalmers Court, Inveraray	Inveraray, Argyll, PA32 8UB	01499 302423
Dunmar Court, Oban	Park Terrace, Oban, Argyll PA34 4JA	01631 564206
Lochgair Place, Tarbert	Tarbert, Argyll, PA29 6XH	01880 821139
Wallace Court, Sandbank, Dunoon	Ferguslie Street, Sandbank, Argyll, PA23 8QA	01369 704890

You can find out more about each location by clicking on the links above. You can learn more about the differences between our housing options here. 

You can apply to be housed in ACHA’s sheltered housing properties through the standard Home Argyll application process.

Find out more on our Applying for a Home page.

ACHA has a Sheltered Housing Customer Care Charter. It shows the standards that all our Sheltered Housing customers can expect including our commitment to the Health and Social Care Standards.

The Health and Social Care Standards are available here.

You can find our Duty of Candour report for 2025/26 here.

ACHA are registered with The Care Inspectorate. Click on the Care Inspectorate logo below to view our registration details.

Details of the Care Inspectorate procedure for dealing with concerns and complaints can be found here.