Customer Service Centre
0800 028 2755

Welfare Rights/Benefit Advice


ACHA understands that this is a very challenging time for our tenants. Our trained Welfare Rights Officers are keen to discuss with you the support available in your particular situation.

If you contact your local housing office a referral will be put through to our Welfare Rights Officers who will call you with a telephone appointment, where your concerns can be addressed.

You can also find useful information on Argyll and Bute Council's website about the benefits you can claim if you have been made redundant/laid off or are self-isolating or ill due to COVID-19 (or caring for someone who is?)

There are ongoing changes happening to the benefits you may be eligible for. The most significant change has been the roll out of Universal Credit. For working aged people this is replacing the following benefits:

  • Housing Benefit
  • Income Based Job Seekers Allowance
  • Income Related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit

If you need to make a new application for any of these benefits you will need to apply online for Universal Credit at The video below provides step by step instructions. It also tells you the information you will need to make your claim, for example, your bank details, national insurance number and your weekly rent amount to claim housing costs within your universal credit claim.

Could you be one of approximately 123,000 pensioner households in Scotland that are missing out on Pension Credit? It is a financial top-up that helps ensure that older people do not have to choose between eating or heating their home.

You may also be eligible for; A Discretionary Housing Payment, Carers Allowance, or financial help if you have a disabled child.

A number of benefits are being devolved to Scotland including; Best Start Grant and Best Food Grant, Funeral Support Payments and Young Carers Grant. For further information about these and a timetable for new benefits becoming available go to

If you are unclear what your current rent charge is or need to speak to a member of our Welfare Rights Team, please contact our Customer Service Centre on 0800 028 2755, your local ACHA office or email us at

A Step by Step Guide to applying for Universal Credit