Customer Service Centre
0800 028 2755

Surveys and Competitions

Consultation on Review of Factoring Policy

The Factoring Policy has been reviewed and some changes to the service are being proposed which affect formally factored owners.

As a valued customer ACHA would like your views on the proposed changes to the Policy.

We are carrying out a consultation between 12th February and 12th March to get your response to the proposed changes. Once the consultation has closed we will be reviewing and considering all feedback and comments.

You can read the full Reviewed Factoring Policy and respond to the specific questions on the proposed changes through the following link:-

If you would prefer to receive the revised Policy and consultation questions by post, in large print, or in any other format, please contact a member of our team on 0800 028 2755 and we will arrange for a copy to be sent to you.

Employee of the season

Received excellent service? Why not make sure staff know you’re happy?

We know our teams work hard to deliver excellent service to our tenants. If you’ve received outstanding service why not nominate the person or team who helped you to be employee of the season?

All you need to do is complete the nomination form and send it to . All of the nominations are considered by our area committees and the lucky winner will receive a £100 voucher in recognition of their outstanding contribution.

You can read full details of our Employee of The Season policy here


Mouse Mat Competition

We have an exciting opportunity for our younger newsletter readers to get involved with ACHA and design a new mouse mat that will be used by our staff. The competition is open to children aged 16 years or under and living in an ACHA property. We would like you to use your creative talents to design a mat with a theme based on Housing. Entries should be in by 2nd March and please remember to include your name, address and age. The winner will receive a £25 voucher and a copy of the published mouse mat.

Download entry form

Rent Consultation 2018/19

Argyll Community Housing Association (ACHA) is currently considering the rental charges for 2018/19 and we want your views on our rent proposal.

As a tenant you should have received our rent consultation document by post, please take time to read through this and then complete our questionnaire using the following link.

If you have not yet received a consultation leaflet, then please contact a member of our team on 0800 028 2755 and we will arrange to get a copy sent out to you