Customer Service Centre
0800 028 2755

Surveys and Competitions

Repairs Service

ACHA would like to consult the following changes to our repairs service. Please can you read the following proposals and click on the link to the survey monkey to complete the survey.

Remember taking part in this consultation automatically enters your name into our annual prize draw.

Proposed Repair Timescales

Current Repair Timescales

Change to response to Emergency repairs

No Access for repairs targets

Employee of the season

Received excellent service? Why not make sure staff know you’re happy?

We know our teams work hard to deliver excellent service to our tenants. If you’ve received outstanding service why not nominate the person or team who helped you to be employee of the season?

All you need to do is complete the nomination form and send it to . All of the nominations are considered by our area committees and the lucky winner will receive a £100 voucher in recognition of their outstanding contribution.

You can read full details of our Employee of The Season policy here