Customer Service Centre
0800 028 2755

Surveys and Competitions

ACHA Covid 19 Customer Survey

Earlier this year we invited you, our customers to feedback to us on how the Covid 19 pandemic has affected your interaction with us, and how you feel about future interactions with us. We would like to thank all 467 customers that responded to our survey and appreciate the time you took to provide your feedback.

Congratulations to the winner of our draw, Mr A Leak from Ford (Mid Argyll) was the lucky winner of £200 All4one vouchers, on finding out he had won he said “I am so surprised, thank you so much”.

We have now had an opportunity to assess your responses on how you feel the changes we put into place impacted on you, and how well these changes worked. Please click on this link to find out more.

Landlord Report

Your opinion is important to us!

We are currently working on the 2022/23 Landlord Report, which provides tenants and other customers with details of how well we delivered services last year.

As it is very important to us to get your views, we would like to hear from you on the proposed content and layout of our annual landlord report. We won't take up too much of your time - if you could take a look at last year's report and answer a few short questions via this survey - https://www.surveymonkey.co.uk/r/HPKJBY7, it will assist us to ensure our next report reflects our service user views.

The closing date is 1st June 2022.

If you have any questions about our landlord report or the survey please email us at communcations@acha.co.uk or phone us on 0800 028 2755.

Our Landlord Report measures our performance against the Scottish Social Housing Charter, in terms of the standards and outcomes we should achieve.

Last year we asked the following groups what information they would like to see in our annual Landlord Report:-

  • ACHA Board of Management
  • Cardross Tenants & Residents Association
  • Dalintober & Milknowe Tenants & Residents
  • Feedb@ck Forum
  • Helensburgh & Lomond Area Committee
  • Oban, Lorn & Isles Area Committee
  • Mid Argyll & Kintyre Area Committee

Garden in Bloom 2022

The Garden in Bloom competition for 2022 is now open. Forms can be downloaded from the section on the right hand side and should then be returned to your local office. The closing date for entries is 29 July. Good luck.

Good Neighbour Award 2021

Is your neighbour one in a million? Do they make a difference to your life or the lives of people in your community? Are they an ACHA tenant?

We're looking nominations of tenants for this award for 2021. This is a change for neighbours to say 'thank you' to an ACHA tenant who goes out of their way to help others, someone who shows kindness and consideration.

The winner will be selected by representatives from our Area Committees. The winner will receive a £100 worth of vouchers and a commemorative certificate. We would also like the winner to be features in a press release on the award and to highlight why they won it.

The closing date for nominations is Friday 27th August 2021. Nominations Forms are available to download on the right hand side of this page or you can email communications@acha.co.uk for a nomination form.

Unfortunately, we cannot accept nominations from relatives or anyone living in the same property.

How did we do?

We would like to take this opportunity to ask you about how you feel your formal complaint was handled and invite you to complete our survey. We would appreciate it if you could base your answers on the formal complaints process only – not the events leading up to you making the complaint or the outcome of the complaint.

We are committed to ensuring that all our customers receive a quality service. To help us achieve this, it would be helpful if you could assist us by completing our survey via the following link - https://www.surveymonkey.co.uk/r/83TZW2N

If you prefer not to complete the survey online, please download a copy of the survey via this link - CHP Satisfaction Survey Form.docx

Once completed, please return it via email to corporateservices@acha.co.uk or post to:

Argyll Community Housing Association
HR and Corporate Services
Dalriada House
Lochnell Street
Lochgilphead
PA31 8JL

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