Customer Service Centre
0800 028 2755

Surveys and Competitions

ACHA Covid 19 Customer Survey

Earlier this year we invited you, our customers to feedback to us on how the Covid 19 pandemic has affected your interaction with us, and how you feel about future interactions with us. We would like to thank all 467 customers that responded to our survey and appreciate the time you took to provide your feedback.

Congratulations to the winner of our draw, Mr A Leak from Ford (Mid Argyll) was the lucky winner of £200 All4one vouchers, on finding out he had won he said “I am so surprised, thank you so much”.

We have now had an opportunity to assess your responses on how you feel the changes we put into place impacted on you, and how well these changes worked. Please click on this link to find out more.

Garden in Bloom 2021

The Garden in Bloom competition for 2021 is now closed. We will be in touch with the winner as soon as possible.

Good Neighbour Award 2021

Is your neighbour one in a million? Do they make a difference to your life or the lives of people in your community? Are they an ACHA tenant?

We're looking nominations of tenants for this award for 2021. This is a change for neighbours to say 'thank you' to an ACHA tenant who goes out of their way to help others, someone who shows kindness and consideration.

The winner will be selected by representatives from our Area Committees. The winner will receive a £100 worth of vouchers and a commemorative certificate. We would also like the winner to be features in a press release on the award and to highlight why they won it.

The closing date for nominations is Friday 27th August 2021. Nominations Forms are available to download on the right hand side of this page or you can email communications@acha.co.uk for a nomination form.

Unfortunately, we cannot accept nominations from relatives or anyone living in the same property.

How did we do?

We would like to take this opportunity to ask you about how you feel your formal complaint was handled and invite you to complete our survey. We would appreciate it if you could base your answers on the formal complaints process only – not the events leading up to you making the complaint or the outcome of the complaint.

We are committed to ensuring that all our customers receive a quality service. To help us achieve this, it would be helpful if you could assist us by completing our survey via the following link - https://www.surveymonkey.co.uk/r/83TZW2N

If you prefer not to complete the survey online, please download a copy of the survey via this link - CHP Satisfaction Survey Form.docx

Once completed, please return it via email to corporateservices@acha.co.uk or post to:

Argyll Community Housing Association
HR and Corporate Services
Dalriada House
Lochnell Street
Lochgilphead
PA31 8JL

Employee of the Season

Received excellent service? Why not make sure staff know you’re happy?

We know our teams work hard to deliver excellent service to our tenants. If you’ve received outstanding service why not nominate the person or team who helped you to be employee of the season?
All you need to do is complete the nomination form and send it to corporateservices@acha.co.uk. All of the nominations are considered by our area committees and the lucky winner will receive a £100 voucher in recognition of their outstanding contribution.

You can read full details of our Employee of The Season policy here

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