Customer Service Centre
0800 028 2755

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COVID-19 - Help and Advice

Message from Alastair MacGregor

"Dear Tenant

First of all, I hope you and your families are doing as best you can in these challenging times.

I want to give you a quick update on where we are with services we provide to you and a timeline for the way forward. We started grass cutting 7 weeks ago because it was easier to socially distance, 3 weeks ago we started external repairs which were important to the safety and fabric of our homes. Going forward, we plan to start non-emergency repairs from around 22nd June 2020 but we will be prioritising void properties to start off with. If you have a non-emergency repair that you have kept back from reporting to us, you can report it from 22nd June but your patience would be appreciated as we work through priorities and backlogs. We also plan to start Estate Management inspections the week after next. We have been doing essential servicing within homes since the start of lockdown because it is important that these checks for gas and electrical safety are carried out. A very small number of tenants have refused us entry for these essential works. These works are important for your health and safety so it is really necessary to get access. Our repairs team have all be trained and briefed on social distancing and they would ask you to be in a separate room when essential serving or indeed any other repairs are carried out. These are not easy times but the Association is trying to move forward respecting the guidance issued by the Scottish Government and the scientific and medical advisors.

I hope you find this update helpful but if you require any clarification or further information on what I have covered please contact our Customer Service Centre on 0800 0282 755.

With very best wishes


ACHA Assists with Emergency Deliveries During Covid-19

Since the end of March ACHA workers who are employed by the Association’s repairs company, Argyll Homes for All (AHFA), have been delivering essential supplies. This has involved the Association working with Argyll and Bute Council to deliver food, prescriptions and other necessities of life to people who are self-isolating, living on their own, and often without any form of transport.

The Association has 54 vans and lorries across Argyll and Bute which are tied in with the relief operation.

ACHA Assists NHS in Argyll with Personal Protective Equipment

Argyll Community Housing Association (ACHA) has delivered a van of Personal Protective Equipment (PPE) to the Lorn & Isles Hospital in Oban to be distibuted throughout Argyll and Bute to meet Health Board priorities during the Coronavirus pandemic. The PPE included visors, facemasks, gloves, aprons and shoe covers. The drop off was co-ordinated by Association tradesmen from throughout Argyll who are currently carrying emergency repairs and essential servicing. This involved PPE from various parts of Argyll being brought to Inveraray for a final pick up for onward travel to Oban.

Grounds Maintenance Team

AHFA’s Grounds Maintenance team have now resumed grass cutting and plant maintenance in shared areas, but to keep our workers safe while they work we need your help.

ACHA Response to Coronavirus Challenge

Argyll Community Housing Association (ACHA) has set up a Coronavirus Resilience Group which meets daily to deal with the changing and challenging situation that pandemic has brought. The Association's office network throughout Argyll and Bute closed on Tuesday and the Association's 250 staff are all now home working.