Customer Service Centre
0800 028 2755

Landlord report

Your opinion is important to us!

We are currently working on the 2020/2021 Landlord Report, which provides tenants and other customers with details of how well we deserved services last year.

As it is very important to us to get your views, we would like to hear from you on the proposed content and layout of our annual landlord report. We won't take up too much of your time - if you could take a look at last year's report and answer a few short questions via this survey -, it will assist us to ensure our next report reflects our service users views.

The closing date is 24th May 2021.

If you have any questions about our landlord report or the survey please email us at or phoning 0800 028 2755.

Our Landlord Report measures our performance against the Scottish Social Housing Charter, in terms of the standards and outcomes we should achieve.

Last year we asked the following groups what information they would like to see in our annual Landlord Report:-

  • ACHA Board of Management
  • Cardross Tenants & Residents Association
  • Dalintober & Millknowe Tenants & Residents
  • Feedb@ck Forum
  • Helensburgh & Lomond Area Committee
  • Oban, Lorn & Isles Area Committee
  • Mid Argyll & Kintyre Area Committee

Copies of our previous landlord reports are available to download from the right of this page - alternatively if you prefer a printed hard copy please feel free to email us at, with details of your name and full postal address, and a copy will be posted out to you as soon as possible.

The Scottish Housing Regulator's Landlord report on ACHA's performance can be found on the Find and Compare Landlords webpage.