Customer Involvement
Customer Involvement is a two-way process which involves ACHA and our customers working in partnership to share ideas and information to improve services and communities.
Customer Involvement Strategy
We developed our Customer Involvement Strategy with our tenant scrutiny group “Your Voice”. The Strategy was written following extensive consultation, and is based on what you, our customers, have told us. Thank you to all those who took part!
You can view the full Customer Involvement Strategy below:
Customer Involvement Strategy 2024-2029
Customer Involvement Strategy 2024-2029- Easy to Read Version
Ways to Get Involved
We recognise that keeping you informed, listening to your views and acting upon them is essential to the continuous improvement of our services. It is important to us that you can easily express your opinions and have your voice heard in a way which best suits you.
Membership of ACHA
Membership of ACHA is open to anyone over the age of 16. Anyone who has an interest in what we do, can become a member for just £1 for life. Have a look at the Membership of ACHA page for more information and an application form.
Board of Management
Our Board of Management is responsible for determining our strategic direction and for making decisions across all of our functions including performance, service improvement, investment in ACHA homes and future planning. Find out more here.
“Your Voice” Scrutiny Group
The “Your Voice” Group have a key role in evaluating the performance of ACHA and make recommendations based on their findings about service improvements. The award winning group have undertaken many scrutiny projects to date. You can find out more here.
Feedb@ck Forum
Our Feedb@ck Forum comprises of tenants who have expressed an interest in being involved from the comfort of their own home. We consult the Feedb@ck Forum regularly for their suggestions and feedback on ACHA’s services. You can join the Forum online here or by contacting us on 0800 028 2755.
Estate Walkabouts
Residents and officers walk the estates together discussing the work we undertake and gives you an opportunity to bring any issues or concerns to our attention. Have a look at our Estate Management page for more information.
Registered Tenant Organisations (RTO)
Registered Tenant Organisations (RTO) are groups of people representing tenants and residents living in an area. By setting up an RTO you will be consulted on key policy matters which will affect all tenants. We currently support one RTO called Dalintober and Millknowe Tenants & Residents Association. If you would like information on how to set up your own group or contact existing groups please contact communications@acha.co.uk or telephone 0800 028 2755.
Consultation Events
Consultation events are held in person or online to seek views. They can be large scale events for all customers or more localised events for people in a specific community.
Surveys and Questionnaires
Surveys and questionnaires are used to seek views on our services, policies, or proposals. Current surveys and consultations can be found here.
Social Media
We use Facebook to encourage feedback and share relevant news and information items. The Facebook page can be found here.
Competitions
Did you know that we run competitions such as our annual Garden in Bloom competition and Good Neighbour Award? Current competitions can be found here.
If you would like more information on any of the ways you can get involved, please contact communications@acha.co.uk or telephone 0800 028 2755.
