Customer Service Centre
0800 028 2755

Get involved

ACHA has many different ways for tenants and other customers to get involved or have their say in the way we deliver our services. You might wish to join a formal group or committee or perhaps taking part in consultation from the comfort of your own armchair will suit you better?

We can provide a variety of forums to help make your opinions heard!

Some of the ways you can get involved with ACHA or your local community include:-

  • The Feedb@ck forum - Provide feedback on services from the comfort of your own home via surveys or questionnaires.
  • Membership of ACHA - Anyone over the age of 18, who has an interest in what we do, can become a member for just £1 . Have a look at the membership of ACHA page for more information and an application form.
  • Your Voice – This is our Tenant Scrutiny group who review our policies and procedures to test that they are fit for purpose. For more information and details on how to join visit the Your Voice Group page.
  • Governance of ACHA - This is the means by which all strategic decisions are made, ranging from rent charges to new build projects. Our Governance is delivered by a tenant led Board of Management and three Area Committees which are based in local areas.
  • Tenant Participation - We have a strategy for Tenant Participation which has been produced following consultation with service users. The strategy, which covers the period 2016 – 2019, can be viewed via the Tenant Participation page.

If you would like more information on any of the ways you can get involved with ACHA further information is available via our leaflet Get Involved or by contacting our communications team at