Your Voice Group

What is Tenant Led Scrutiny?

Tenant Led Scrutiny aims to give you, our tenants more influence in holding ACHA to account for its decisions and performance. You are empowered to analyse, question and make recommendations to ACHA with regards to the standard of service we provide to tenants.

What is the “Your Voice” Group?

ACHA’s Tenant Scrutiny group is called “Your Voice”. Members take an in-depth look at specific service standards and performance to identify areas where they think things could be improved or changed.

After looking at a service, the group will work together to write a report with recommendations that will be presented to our Board of Management on how services can be improved.

ACHA will respond to this by agreeing which measures can be implemented and, where they can’t be implemented, explain fully why not.

The Group have undertaken many scrutiny projects including:

• Vacant property letting
• Communications
• Life of Repair: Repairs & Maintenance
• A Place Fit for Living- Estate Management
• Planned Maintenance: Communication and Customer Satisfaction
• The Development Programme: Delivering New Homes for ACHA tenants
• Void & Lettable Standard
• Customer Involvement

The Your Voice Group are now working on a new scrutiny exercise around the number of offers of housing refused.

Award Winning

The “Your Voice” Group have won three awards for their dedication and commitment to improving the services delivers to ACHA tenants. These awards are:

• Most Inspiring Scrutiny Newcomer Award at the Tenant Information Services (TIS) National Excellence Awards 2018.
• Excellence in Tenant Scrutiny Award at the Chartered Institute of Housing (CIH) Scotland Housing Awards 2023
• Excellence in Scrutiny Danny Mullen Award at the Tenant Information Service (TIS) National Excellence Awards 2023.

What’s in it for me?

• You’ll get the “feel good” factor in helping to make a real difference.
• Your feedback will be listed and acted upon.
• Your involvement will help shape and improve services for you and all ACHA customers.
• You won’t be out of pocket as you can claim expenses for travel costs and parking charges. If you live on an island we can provide overnight accommodation and travel expenses when you are attending a meeting or event on the mainland.
• The chance to meet new people and form new friendships.
• The opportunity to develop your knowledge and skills.

What do “Your Voice” Group Members think?

“It’s a very worthwhile job that we are doing to highlight improvements to ACHA’s Board, who listen to us.” Jane Lindsay, Helensburgh

“I have been a member of Your Voice since 2015. We have completed many projects, of which ACHA have taken our recommendations on board. Join the Your Voice Group because it’s interesting, we can make a difference and the more voices the better.” Jennie Niven, Oban

Want to help us?

Have you got the time to help us? This is an exciting opportunity for you to really make a difference and we look forward to hearing your views. Please contact us at communications@acha.co.uk or telephone 0800 028 2755