Performance

Scottish Social Housing Charter

The first Scottish Social Housing Charter came into effect on 1 April 2012 and was reviewed during 2016 and 2021. The resulting revised Charter was approved by resolution of the Scottish Parliament on 5 October, has effect from 1 November 2022 and continues to apply until the Parliament approves a further revised Charter.

The Charter helps to improve the quality and value of the services that social landlords provide, and supports the Scottish Government’s National Outcomes on communities, environment and human rights which describe the kind of Scotland they want to see. The Charter does so by:

• Stating clearly what tenants and other customers can expect from social landlords, helping them to hold landlords to account
• Focusing the efforts of social landlords on achieving outcomes that matter to their customers
• Providing the basis for the Scottish Housing Regulator to assess and report on how well landlords are performing. This assessment enables the Regulator, social landlords, tenants and other customers to identify areas of strong performance and areas needing improvement.

The right to adequate housing is a human right in international law. All the outcomes and standards in the Charter support this right by setting the standards and outcomes that social landlords should achieve for their tenants and other customers by delivering good quality homes and services.

The Charter has seven sections, it contains a total of 16 outcomes and standards that social landlords should achieve.

Please find link to the Scottish Social Housing Charter here.

The Scottish Housing Regulator publishes annual figures for us along with all other Scottish Registered Social Landlords; the most recent information is available from their website.

Our Senior Management Team and Governing Body receive regular performance information and we publish our Landlord Report each year, you can find a copy of our Landlord Report here.

Our financial accounts are published each year and can be found in our News and Publications section.

Annual Assurance Statement

From 2019 onwards, every social landlord, in Scotland, requires to submit an Annual Assurance Statement to the Scottish Housing Regulator. Our Statement has been determined and submitted by our Board of Management and determines our compliance in relation to the Scottish Housing Regulators Regulatory Framework which includes the Standards of Governance and Financial Management.

A copy of this statement can be found here