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We Want Your Opinion On Our New Domestic Abuse Policy
Posted on July 15 2026 at 15:02
We are seeking feedback on our new Domestic Abuse Policy, which has been written to reflect recent legislative changes and national guidance. The policy is designed to safeguard and support individuals affected by domestic abuse while protecting their rights.
The policy sets out:
- How ACHA will respond to customers experiencing domestic abuse
- How our staff will provide safe, supportive and trauma-informed services
- Our commitment to treating customers with compassion, dignity and understanding
Your views are important and will help ensure that the policy continues to meet the needs of our customers and communities. Here’s how to provide your feedback:
The consultation closes on 14 August 2026
If you would like a paper copy of the draft policy and survey questions, or if you would like it either in an alternate format, please contact 0800 028 2755 or email achacustomerservicecentre@acha.co.uk.
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