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Tenant Feedback: Policy Reviews

Tenant feedback is vital to us at ACHA. We are currently seeking your views on revisions to two of our key policies: the Repairs and Maintenance Policy and the Heating Safety and Energy Policy.

We are committed to ensuring our services work for our tenants, and your input is greatly appreciated. Both surveys are short and will take less than five minutes to complete.

Repairs and Maintenance Policy

This policy outlines how we manage the maintenance of our properties. To ensure it meets your needs, we would like to know:

• If our current methods for reporting repairs are accessible.

• Your thoughts on how repairs are delivered and how performance is monitored.

• If you would find an online repairs dashboard useful for tracking progress.

• Anything else you believe should be included in the policy.

Read the policy and take the survey here

Heating Safety and Energy Policy

This policy covers the installation and servicing of heating systems. We would value your feedback on:

• Whether a dashboard to track heating and energy safety appointments would be helpful.

• If shorter time slots would improve your experience of the service.

• Any additional elements you think should be included.

Read the policy and take the survey here

Next Steps

Your thoughts will directly help shape improvements to these policies. Please submit your feedback by May 25th, 2026.

Thanks for your help!