Customer Service Centre
0800 028 2755

Surveys and Competitions

As part of keeping our tenants and other customers at the heart of everything we do, this is a dedicated page for you to take part in consultations, surveys and competitions.

Draft Factoring Policy Consultation

ACHA have developed a new Factoring Policy which sets out the legal framework and the key principles that we will use when carrying out our Factoring duties. The purpose of the policy is to ensure that we provide an efficient and effective factoring service in line with legislation, the Code of Conduct and meeting the needs and expectations of customers

We are seeking your views on this new draft policy and your views will be used to develop the final document. The Draft Factoring Policy can be accessed online by clicking the following link: https://www.acha.co.uk/file-download/8/draft-factoring-policy-for-consultation.pdf
To provide your feedback, please use the following link: https://www.surveymonkey.com/r/ACHAFACT

Alternatively, if you would like a paper copy of the draft policy and consultation document, please do not hesitate to make contact with us on 0800 028 2755 or email: factoring@acha.co.uk

Please note this consultation will close on 29th June 2025.

Garden in Bloom 2025

The competition is now open!

ACHA’s Annual Garden in Bloom competition is once again open for all areas. We have amazing entries each year and we are looking forward to seeing the results of your hard work again in 2025. There will be vouchers and trophies for the winners and runners up in each category.

So whether you have a garden, allotment or containers, contact us for an entry form which are available at your local office or you can download here. Once we have your entry form, we will come and take photos which will be judged later on in the summer by ACHA’s Board of Management members.

The closing date for all areas is 25 July 2025.

Good luck!

How did we do?

We would like to take this opportunity to ask you about how you feel your formal complaint was handled and invite you to complete our survey. We would appreciate it if you could base your answers on the formal complaints process only – not the events leading up to you making the complaint or the outcome of the complaint.

We are committed to ensuring that all our customers receive a quality service. To help us achieve this, it would be helpful if you could assist us by completing our survey via the following link - https://www.surveymonkey.co.uk/r/83TZW2N

If you prefer not to complete the survey online, please download a copy of the survey via this link - CHP Satisfaction Survey Form.docx

Once completed, please return it via email to corporateservices@acha.co.uk or post to:

Argyll Community Housing Association
HR and Corporate Services
Dalriada House
Lochnell Street
Lochgilphead
PA31 8JL

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