Surveys and Competitions

As part of keeping our tenants and other customers at the heart of everything we do, this is a dedicated page for you to take part in consultations, surveys and competitions.

Current Policies for Review

Current policies for review are: 

Repairs and Maintenance Policy

This policy outlines how we manage the maintenance of our properties. To ensure it meets your needs, we would like to know:

• If our current methods for reporting repairs are accessible.

• Your thoughts on how repairs are delivered and how performance is monitored.

• If you would find an online repairs dashboard useful for tracking progress.

• Anything else you believe should be included in the policy.

You can read the policy at this link. Appendix 1 can be found here, and appendix 2 found here.

Take the survey here.

Heating Safety and Energy Policy

This policy covers the installation and servicing of heating systems. We would value your feedback on:

• Whether a dashboard to track heating and energy safety appointments would be helpful.

• If shorter time slots would improve your experience of the service.

• Any additional elements you think should be included.

You can read the policy here.

Take the survey here.

How did we do?