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Tenant Feedback: Good Neighbourhood Management Policy

Your feedback matters to us at ACHA. We are currently seeking tenant views on our new Good Neighbourhood Management Policy to ensure our services continue to meet your needs.

Why is this policy being introduced?

Following the Housing Ombudsman’s report Time to be Heard, findings showed that most noise complaints involve everyday living sounds, like footsteps or washing machines, rather than deliberate anti-social behaviour. The report recommended that landlords create a distinct Good Neighbourhood Policy to handle these everyday noise queries appropriately, rather than treating them under anti-social behaviour procedures.

You can read the draft policy here.

Take the Survey

The survey takes about 5 minutes to complete and you can fill out the survey here.

Your views will directly shape how we manage our neighbourhoods. Please submit your feedback by 23 November 2026.