Your Voice Group
We are looking for new members for the Your Voice Group, our tenant led scrutiny group.
Do you want to have a say in how our housing services are run?
At ACHA, we believe the best services are shaped with our tenants and we are committed to building a genuine partnership that ensures your voices influence how our services are developed and delivered. If you’ve ever wanted to affect how our services are operated, then this provides you the perfect opportunity to do so.
We’re looking for tenants who want to make a real difference in their community. By joining the Your Voice Group, you’ll play a key role in reviewing how we deliver our services and helping us improve them for everyone.
What is the Your Voice Group?
The Your Voice Group is ACHA’s tenant scrutiny group. Members of the group review specific services and work together to create a series of recommendations that will be presented to ACHA’s Board of Management. The Board of Management will then respond by agreeing which measures can be implemented and, where measures can’t be implemented, explain in detail why.
The Group has been a resounding success so far, and has won numerous awards, including:
- Most Inspiring Scrutiny Newcomer Award at the Tenant Information Services (TIS) National Excellence Awards 2018
- Excellence in Tenant Scrutiny Award at the Chartered Institute of Housing (CIH) Scotland Housing Awards 2023
- Excellence in Scrutiny Danny Mullen Award at the Tenant Information Service (TIS) National Excellence Awards 2023
What Is Tenant Scrutiny?
Tenant scrutiny is a tenant led approach that gives you the power to examine how well our services work and where we can do better. It’s about:
- Looking closely at areas like repairs, communication, customer service and estate management
- Asking questions, challenging us and identifying what’s working well and what needs improvement
- Working alongside staff to influence how decisions are made
You don’t need any previous experience, just your lived experience as a tenant and a willingness to get involved.
Why Join the Group?
Take Part from the Comfort of Your Own Home
Most of our meetings are held online, making it easy to get involved without travel across Argyll & Bute, childcare, or accessibility barriers. Simply join from your laptop, tablet or phone.
Decide Together How Often You Meet in Person
The group will decide how often they want to meet face?to?face each year. It’s flexible and built around what works best for members.
Have Your Voice Heard
You’ll speak directly with staff and influence how we shape and deliver our services.
Learn New Skills & Build Confidence
Gain experience in communication, teamwork and service evaluation. You’ll develop skills in:
- Conducting interviews and surveys
- Analysing data and identifying trends
- Presenting findings and recommendations
- Working collaboratively with others
- Understanding housing policies and procedures
These are great skills for personal development and for your CV.
Be Part of a Positive, Tenant Led Community
You’ll join a friendly group of tenants who want to make a difference for themselves and their neighbours.
Who Can Get Involved?
Any ACHA tenant can join. Whether you’ve just moved in or lived here for years, your insights matter.
What’s In It For Me?
If you’ve ever wanted to make a meaningful difference to how ACHA works with their tenants, this group is the perfect place for you to make that change. All feedback we receive will be listened to and acted upon. Your involvement will help to improve the services for ACHA’s customers.
Whilst our meetings take place online, if any travel is required, we will provide travel expenses and, if you are based on an island, we can also provide overnight accommodation if you are attending any engagements on the mainland.
Feedback From Previous Members
But don’t just take our word for it, here’s what previous members of the Your Voice group had to say about being a member:
“It’s a very worthwhile job that we are doing to highlight improvements to ACHA’s Board, who listen to us.” - Jane Lindsay, Helensburgh
“I have been a member of Your Voice since 2015. We have completed many projects and made recommendations which ACHA have taken on board. We also won an award! Join the Your Voice Group because it’s interesting, we can make a difference and the more voices the better.” - Jennie Niven, Isle of Tiree“I joined the Your Voice Group in 2015. The group have carried out a number of exercises and mystery shopping with ACHA staff. We have undertaken various field duties and visited other organisations. The group are supported by ACHA staff and the Tenant Information Service (TIS). Currently meetings are held online via Zoom. Being part of the Your Voice Group is a great way to work with ACHA for the better of Tenants and ACHA staff. If you get involved with the Your Voice Group, you will make a difference. This is just a sample of the work we do, and I have seen a lot of big changes.” - Bobby Beggs, Cardross
How to Join?
If you’re interested in shaping our services and improving your community, we’d love to hear from you.
We will only be appointing 12 members to this group, so get your application in early. Register your interest by filling in the form below:
