Policies
If you are not an ACHA tenant and would like to receive a copy then please let us know, by contacting us at communications@acha.co.uk. The Newsletter is available here as soon as it is ready.
Click on the year below to view the pdfs of previous newsletters and publications. You will require Adobe Reader to view the pdfs. If you do not have this click here to download from the Adobe website.
You can opt to receive a copy of the Tenants Newsletter and Landlord Report by email – please contact your local ACHA office to request this. Receiving your Tenants Newsletter and Landlord Report electronically saves time and money (less printing and postage costs).
All tenants providing an email address for mailings is automatically entered into an annual prize draw of £100.
ACHA Group Corporate Strategy 2024
Filename: ACHA-Group-Corporate-Strategy-2024.pdf
File size: 7686KB
Anti Fraud, Corruption & Bribery Policy
Filename: Fraud-Corruption-and-BriberyPolicy-2022.pdf
File size: 284KB
Complaints Handling Procedure
Filename: 1729606890_Complaint-Handling-Procedure---Customer-Information.pdf
File size: 624KB
Customer Involvement Strategy 2024-2029
Filename: ACHA-Customer--Involvement-Strategy-2024-2029.pdf
File size: 4669KB
Customer Involvement Strategy 2024-2029 (Easy to Read)
Filename: Easy-to-Read--ACHA-Customer-Involvement-Strategy-2024-2029.pdf
File size: 3990KB
Donations To Charitable Organisations Policy
Filename: FIT-11-Donations-To-Charitable-Organisations-Policy--Community-Action-Fund.pdf
File size: 343KB
Equal Opportunities in Employment Policy
Filename: Group-Equal-Opportunities-in-Employment-Policy.pdf
File size: 267KB
Group Damp Mould and Condensation Policy
Filename: Group-Damp-Mould-and-Condensation-Policy.pdf
File size: 422KB
Group Entitlements, Payments and Benefits Policy
Filename: Group-Entitlements-Payments-and-Benefits-Policy.pdf
File size: 513KB
Group Equality and Human Rights Policy
Filename: Group-Equality-and-Human-Rights-Policy.pdf
File size: 285KB
Group Governing Body Members Code of Conduct
Filename: Group-Govering-Body-Memebers-Code-of-Conduct.pdf
File size: 1336KB
Group Repairs and Maintenance Policy
Filename: Group-Repairs-and-Maintenance-Policy.pdf
File size: 873KB
Gypsy Travellers Strategy Document
Filename: 1571826786_HNS-08-Gypsy-Travellers-Strategy-2019---2022.pdf
File size: 997KB
Group Financial Regulations and Contract Standing Orders
Filename: Group-Financial-Regulations-and-Contract-Standing-Orders.pdf
File size: 203KB
Tenant Installation of CCTV and Video Doorbell Policy
Filename: Tenant-Installation-of-CCTV-and-Video-Doorbell-policy.pdf
File size: 465KB
Unacceptable Actions by Complainants
Filename: Unacceptable-Actions-by-Complainants.pdf
File size: 131KB
