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Service Provision Update

As ACHA follows the Scottish government guidance on the route map back through and out of the crisis, our service provision will change to reflect the restrictions appropriate to the phase determined by the Scottish government.

We are currently in phase three and to reflect this we have made the following changes;

• We are now addressing all categories of repairs requests not just emergencies. Time will be required to “catch up” with outstanding requests & we appreciate your patience if it takes a little longer to deal with your request.
• Repairs staff & our contractors have been provided with personal protective equipment & will use these when assessing or carrying out repairs requests. Please observe social distancing to allow them to carry out their tasks safely.
• Housing & Neighbourhood services staff have restarted Estate inspections across Argyll. If you see them out & about, please do not approach them as during phase two they will not be visiting tenants at home but will be available for advice by phone or e mail through the normal channels, calling our Customer Service Centre on 0800 028 2755 or via email: achacustomerservicecentre@acha.co.uk.
• Our play parks have reopened however we would encourage parents to supervise their children’s use of the facilities to ensure social distancing & encourage children to use other equipment if their preference is in use. Children must be told not to put their hands near their face after touching equipment & must wash their hands thoroughly after leaving the park. We thank you for using the facilities responsibly.
• Our offices are still closed for public access & will remain so until they can safely reopen for staff & public use.
• The allocation of new tenancies is being carried out on a priority basis and staff are currently working through the waiting lists.
• Many of our staff remain working remotely but this will not affect service delivery.
• We will continue to review our service provision as Scottish government advice is released. Please follow our Facebook page: https://www.facebook.com/Argyll-Community-Housing-Association-ACHA-Group-374434479862512/ or consult our website for the latest information.

Payment of Creditor Invoices

To assist ACHA in making timely payments to all our suppliers and contractors during the current COVID-19 restrictions, then we are asking for all invoices to be emailed in electronic format to the relevant ACHA Group employee, rather than a hard copy being posted to our office locations. This will assist greatly in dealing with any payment timeously.

Where individual ACHA employee email addresses are not known then suppliers and contractors should email the invoice to creditor.invoices@acha.co.uk including as much information as possible with the email/invoice (i.e. ACHA Contact Name / Officer dealing with, Purchase Order Number, full description of service provided). Our Finance staff will then endeavour to pass this on to the relevant ACHA member of staff for checking and approval as quickly as possible.

In this difficult time the ACHA Group will do all it can to ensure your invoices are paid as quickly as possible. You assistance in following the above guidance will help us to achieve this.

Sheltered Housing