Customer Service Centre
0800 028 2755

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COVID-19 - Help and Advice

Messages from Alastair MacGregor

"Dear Tenant

As you will be aware, nearly all of the Covid 19 restrictions to the services we provide have been lifted and we are now able to carry out all types of repairs and maintenance.

Despite the removal of social distancing, all of our staff will continue to follow strict protocols to prevent the spread of the virus including wearing masks while in enclosed areas and sanitising.

When our staff visit your home to discuss a tenancy matter we will attempt to maintain 1 metre distance where practical.

When we attend to a repair in your home we continue to ask that you vacate the room where our operatives are working.

These safety measures are being kept in place to protect tenants and staff alike, and we appreciate you continuing to work with us to help us carry out our duties and responsibilities while in your home.

During the lockdowns a large number of repairs accumulated and we are now working hard to clear the backlog of repairs by early December 2021.

Our offices are currently closed to the public, however if you wish to speak to us in person you can arrange an appointment by calling our Customer Service Centre on 0800 028 2755

Thank you again for your patience during these challenging times.

Best Wishes


Click here for a short message to explain how we are working to ensure we can enter your home safely whenever we need to do so in order to provide you with our services.

Coronavirus (COVID-19)

As we move from one phase to the next reducing the restrictions imposed by the pandemic it can be confusing knowing what the current regulations allow us to do. Check the latest position at the Scottish government website;

Gypsy/Travellers Scotland: Coronavirus Information

In a joint initiative, The Scottish Government together with their partners in COSLA, Article 12 in Scotland, MECOPP, Progress in Dialogue and STEP have developed a Facebook page to provide up-to-date information on the Coronavirus to the Gypsy/Traveller Community in Scotland. Click the following link to their page:

MECOPP Advice for Help with Energy Costs for Gypsy Travellers

Self Isolation Support Grant Info

Welfare Rights

If you would like a benefit check or if you are worried about a change in circumstances due to loss of earnings please contact 0800 028 2755 or email to arrange a call from one of our Welfare Rights Officers. We can assist with income maximisation and tenancy sustainment issues. It is important you keep in touch with ACHA if you are experiencing problems paying your rent.

You can find useful information/advice by clicking on the following link:

Welfare Rights Service - Benefit Information

Domestic Abuse Advice

Don't suffer in silence for help follow the link below

Coronavirus Caring for People Helpline Service

The Caring for People helpline is available for individuals living in Argyll and Bute who are self-isolating/vulnerable and whose usual support network is no longer available. By contacting the helpline, the Caring for People team can provide the right assistance, working with organisations and volunteers in our communities. If you need help for yourself, or someone you know please call 01546 605 524 or visit

There is also a helpline information leaflet.

NHS Information and Symptoms Checker

Looking after your Health and Wellbeing

Now more than ever, it is essential to keep active. Advice on a healthy body & mind including financial help can be found here

Lomond & Argyll Advocacy Service

Help if you are struggling with alcohol or substance addiction, click here

Scottish Government - Coronavirus in Scotland

Hand Washing Advice from BBC News

NHS 24 Active Twitter, Facebook and Instagram Channels for Coronavirus in Scotland

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