ACHA Response to Coronavirus Challenge
Argyll Community Housing Association (ACHA) has set up a Coronavirus Resilience Group which meets daily to deal with the changing and challenging situation that pandemic has brought. The Association's office network throughout Argyll and Bute closed on Tuesday and the Association's 250 staff are all now home working.
The Association has minimised face to face contact but is still carrying out emergency repairs through its team of in-house workers throughout Argyll and Bute. They are operating under the strictest of public health guidelines which the Association’s tenants have been advised of.
The Association’s Customer Service Centre 0800 028 2755 is the focus for any tenant enquiry which is then routed to the most appropriate member of staff in the organisation. The Association’s sheltered housing tenants are being supported with daily calls from their usual staff contact. All ACHA contracts on site have stopped based on the Scottish Government’s advice on safe distancing and working on site only when absolutely necessary. The Association has also taken a clear line that any tenant with a financial concern relating to the Coronavirus situation will not have their tenancy put at risk. In addition, the Association has made its resources available to Argyll and Bute Council’s Emergency Planning Team to assist the most vulnerable.
Alastair MacGregor, ACHA’s Chief Executive commented:
“We live in challenging times but the Association’s absolute focus is to continue to support our 5,100 tenants and their families through our role as their landlord. There will be some physical things that we cannot do but we are committed to keeping homes safe and to provide the best advice and guidance we can.”
He further added:
“That if we can follow the appropriate Government and public health advice together we will beat this pandemic”.