Customer Service Centre
0800 028 2755

Data protection

Data Protection and Your Privacy

ACHA is committed to keeping any personal information you give us safe and ensuring your privacy. This page contains information on how we do this and how to request information we hold. Our full data protection policy is available from the link at the right of the page along with a form which can be used to request information.

Argyll Community Housing Association Limited is registered with the Information Commissioner under the Data Protection Act 1998 (DPA) and complies with all requirements under the Act. The Association retains data given by housing applicants electronically and in paper form. This information is retained for the Association’s purposes and is retained for as long as is necessary. After the data is no longer required it is securely destroyed.

Information is not normally transferred to any other third party unless express consent is given by the person giving the information to the Association or under exemption of the Act. The Association takes data privacy and security very seriously indeed and aims to ensure that personal data is held securely at all times.

The Association will respond to requests for access to information held under the Data Protection Act 1998 on receipt of the appropriately completed form or an appropriately completed letter requesting information. The Association will then collate the information and return that to you within 40 days of the request having been made.

The Association may make a charge of £10 for the provision of information under the DPA; this is at the discretion of the Data Controller for the Association.

Anyone seeking information should be aware that the Data Protection Act relates to your personal information only. The Act does not cover information relating to a third person and the Association will not provide information to a third party unless they have gained consent of the owner of that information and provided that to the Association.

The Act does not cover the provision of information relating to anyone who is no longer living.

The Association is not regarded as a “public body” under the Freedom of Information (Scotland) Act 2002 and therefore any requests for information under that legislation will not be met.

The Association aims to be an open and transparent organisation.

All requests for information and questions about this statement should be directed to;

The Data Controller
Bruce West
Director of Finance and IT
Argyll Community Housing Association
Dalriada House
Lochnell Street
PA31 8JL