Complaints/suggestions
If you are not an ACHA tenant and would like to receive a copy then please let us know, by contacting us at communications@acha.co.uk. The Newsletter is available here as soon as it is ready.
Click on the year below to view the pdfs of previous newsletters and publications. You will require Adobe Reader to view the pdfs. If you do not have this click here to download from the Adobe website.
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Complaint Handling Performance 2025/2026
Filename: Complaint-handling-performance-2025.2026.pdf
File size: 837KB
How We Regulate - A Guide for Tenants and Service Users
Filename: how-we-regulate-a-guide-for-tenants-and-service-users-december-2025.pdf
File size: 186KB
Complaint Handling Performance 2024/2025
Filename: Complaint-handling-performance-2024.2025.pdf
File size: 813KB
Complaints Handling Procedure Customer Information
Filename: ACHA-Complaints-Handling-Procedure---Customer-Information.pdf
File size: 627KB
ACHA Annual Complaints Report 2023/24
Filename: ACHA-Annual-Complaint-Handling-Report-2023.24.pdf
File size: 907KB
How We Regulate - A Guide for Tenants and Service Users
Filename: SHR-how-we-regulate-a-guide-for-tenants-and-service-users-16-april-2024-final.pdf
File size: 174KB
SHR Significant Performance Failure Reporting Form
Filename: complaints-and-serious-concerns-information-for-tenants-and-service-users-of-social-landlords-april-2024.pdf
File size: 268KB
Complaint Handling Performance 2023/2024
Filename: Complaint-Handling-Performance-2023.2024.pdf
File size: 817KB
Complaint Handling Performance 2022/2023
Filename: Complaint-handling-performance-reporting-2022.2023.pdf
File size: 689KB
Complaint Handling Performance 2021/2022
Filename: Complaint-Handling-Performance-2021.2022.pdf
File size: 756KB
Complaint Handling Performance 2020/2021
Filename: Complaint-Handling-Performance-2020.2021.pdf
File size: 515KB
Group Employee of the Season Nomination Form
Filename: Group-Employee-of-the-Season-Nomination-Form.doc
File size: 163KB
Annual Complaints Report 2022/23
Filename: Annual-Complaints-Handling-Report-2022.2023.pdf
File size: 595KB
Annual Complaints Report 2021/22
Filename: ACHA-Annual-Complaints-Handling-Report-2021.2022.pdf
File size: 509KB
Annual Complaints Report 2020/21
Filename: ACHA-Annual-Complaints-Handling-Report-2020.21.pdf
File size: 508KB
Annual Complaints Report 2019/20
Filename: Annual-Complaints-Handling-Report-2019.2020.pdf
File size: 540KB
Annual Complaints Handling Report 2018/19
Filename: ACHA-Annual-Complaints-Handling-Report-2018-19.pdf
File size: 524KB
