How to Pay Your Rent
Online
You can make an online payment by selecting the link on our home page and following the instructions.
Frequently Asked Questions Regarding Web Payments 
Allpay
In order to extend the payment options available to tenants, ACHA have introduced the ALLPAY card system.
This allows tenants to pay their rent at Paypoint outlets and Post Offices, thereby meaning that a larger amount of payment outlets are available, with enhanced opening hours. There are 186 outlets in Argyll & Bute and the surrounding area. Allpay rent cards are issued to all tenants at the start of their tenancy.
Debit/Credit Card
Debit and Credit Card Payments can be made by telephone through the freephone number (0800 028 2755) or by phoning your local office.
For regular payments we will also accept transactions by Standing Order and Direct Debit.
Standing Order
We will accept standing order payments weekly, fortnightly, four weekly and monthly.
Standing order forms are available at each office and agreement should be reached with the local office to pay by this method.
You should then complete the form and forwarded it to your bank for payment.
Standing Order Mandate
Direct Debit
There are many advantages of paying your rent/factoring invoice by direct debit:
* Regular and predictable payments means you can forecast and manage your cash flow more accurately.
* Data transactions are processed to the highest security specifications.
* Direct Debit is well established and trusted so you can feel confident using this method of payment.
* Under the terms of the Direct Debit Guarantee, you are protected in the event of a collection error and will receive a full and immediate refund from your bank.
* We will inform you 10 working days in advance if the amounts to be paid or the payment dates change.
* You will save time as there is no travel time, parking and no queuing!
* No paperwork – once a Direct Debit mandate has been set up.
* No postages or travel costs.
* You will have peace of mind knowing bills are being paid automatically and payments will never be missed.
* It’s more convenient for you – less trips to our offices.
* Easy to cancel – in case a direct debit instruction needs to be cancelled, you simply give written instructions to your bank or Building Society (a copy must also be sent to ACHA).
* Payment by cheque may become a thing of the past.
What do I have to do?
Simply complete the attached Direct Debit form and return to Finance & IT, Dalriada House, Lochgilphead, PA31 8ST. By doing so, you will automatically be entered into our annual prize draw – with the chance of winning £100!
If you would like further information or wish to discuss, please contact your local area office:
Helensburgh & Lomond..............................telephone 01546 605920
31 James Street, Helensburgh, G84 8AS
Cowal.........................................................telephone 01546 605950
Dolphin Hall, Manse Avenue, Dunoon, PA23 8DQ
Bute...........................................................telephone 01546 605870
Union Street, Rothesay, PA20 0HD
Mid Argyll...................................................telephone 01546 605800
Dalriada House, Lochgilphead, PA31 8ST
Kintyre.......................................................telephone 01546 605880
Old Quay Head, Campbeltown, PA28 6ED
Islay...........................................................telephone 01546 605890
Jamieson Street, Bowmore, PA43 7HP
Oban, Lorn & the Isles................................telephone 01546 605930
Menzies House, Glenshellach Business Park, Oban, PA34 4RY
Mull............................................................telephone 01546 605930
Breadalbane Street, Tobermory, Mull, PA75 6PX
Direct debits are collected on the first day of each month.
A letter will be issued prior to the first due date informing you of the amount due to be collected.
ARGYLL & BUTE HOUSING AND INFORMATION SERVICE
HOUSING ADVICE HELPLINE
0800 731 8337
Free Independent Confidential Impartial advice on a range of issues including:
Housing Options, Security of Tenure, Eviction, Homelessness, Disrepair in rented accommodation, Money Advice, Benefits and much more.
The helpline is open Monday – Friday 10:00 – 16:00
Alternatively Email: info@abcab.org.uk
There is also a 24-hour answering service and we will respond to your message as soon as possible.